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Villa Sol y Luna

FAQ

1.- What is the maximum number of guests that can sleep in the Villa ?
20 guests sleep comfortably on beds and 4 more sleeping on fold-out sofas or roller beds.

2.- What is the beach at Playa del Secreto like?
The beach is covered with white sand with no rocks or sea grass. The water is very clear and has a turquoise color. Exercise caution with high surf conditions, you might encounter an undertow current.

3.- What services are covered by the rental fee?
Your rental includes housecleaning 6 days a week and assistance of our villa manager. Linen is changed twice a week or more frequently if needed. Dishes and kitchen will be cleaned once daily after lunch.

4.- Are meals included in the rental fee?
No. You can hire the villa Chef at an extra cost. Check out our Food Service section.

5.- Where can we shop for groceries?
The closest grocery store is called ‘Super Chedraui’ and "Super Aki" located right on Hwy 307 on the entrance to Puerto Morelos (going north from Villa Sol y Luna) 7 minutes away by car. There are also several large grocery stores in Playa del Carmen (12 miles south) including Walmart, Soriana, and Sam’s Club.

6.- Where can I got out for dinner?
You can find a wide variety of good quality restaurants and bars in Playa del Carmen and Puerto Morelos. Our villa manager will be happy to help you.

7.- Is the tap-water safe to drink?
No, the tap water is trucked in from Puerto Morelos and during the rainy season collected from the rooftop catchment system, therefore it is not safe to drink. Villa rentals include unlimited supplies of jugs of purified water.

8.- Can you rent Jet Skis?
No. Jet Skis are not allowed at Playa del Secreto.

9.- Are there hospitals nearby?
Yes, Amerimed private hospitals are found in Playa del Carmen and Cancun. In Cancun we also recommend Hospiten and Galenia. Villa Sol y Luna’s manager can recommend private doctors and specialists.

10.- How can I get Mexican pesos?
By using your credit card at any ATM machine in Puerto Morelos, Playa del Carmen and Cancun. Otherwise, banks and money exchange offices in Playa del Carmen and Cancun can exchange your US dollars, Euros, (or other foreign currency) for pesos.

11.- What is the weather like?
You can check our current weather at Weather Underground.

12.- When is the Hurricane Season?
In the Yucatan Peninsula the hurricane season normally starts in September and ends the second week of November.

13.- What is the refund policy if the Villa is not available due to a hurricane?
Guests will be able to reschedule their stay or receive a full refund.

14.- Is the Villa stocked with basic seasonings and consumables?
Yes.

15.- Is there food service available?
Yes, check our website’s Food Service Section.

16.- Where can we buy liquor?
All grocery stores sell liquor in Mexico.

17.- What services are available at the Villa?
Chef service Massage therapist Babysitting Grocery/alcohol stocking service (when hiring the Chef) Day trips including: Snorkeling, Scuba diving, Deep-sea fishing Mayan ruin tours, Jungle tours, Cenotes tours Airport transportation …and more. Just ask our on-site manager for assistance.

18.- Is topless bathing allowed?
Yes, topless sunbathing is allowed. The villa offers total privacy for our guests.

19.- Are there a lot of beach vendors hassling people on the beach?
No….absolutely none.

20.- Can we light a bonfire on the beach?
We have a designated area for this purpose. Ask our on-site staff for assistance. Fireworks and Chinese floating lanterns are forbidden though.

21.- Should I purchase travel insurance?
Emergency changes of plans can always occur. Travel insurance is a good idea to protect your vacation investment.

22.- What documents do I need to travel to Mexico from the US or Canada?
Traveling to Mexico as a tourist does not require a visa for US or Canadian citizens, but a valid passport is required.

23.- What documents do my children need to travel to Mexico from the US?
Children need proper identification just like their parents. A US Passport is recommended, but other US Citizenship documents such as a certified copy of a US Birth certificate, a Naturalization Certificate, a Consular Report of Birth Abroad, or a Certificate of Citizenship are acceptable. In an effort to prevent international child abduction, many governments have initiated procedures at entry and exit points, including requiring documentary evidence of relationship and permission of the parent(s) or legal guardian not present for the child’s travel. Parents of underage children (under 18 years old) should carefully document legal custody prior to traveling to Mexico. If a minor child is traveling with only one parent, the absent parent should provide notarized consent. If only one parent has legal custody, that parent should be prepared to provide such evidence to airlines and Mexican authorities. In cases in which a minor child is traveling to Mexico alone or in someone else’s company, then both parents (or the sole, documented custodial parent) should provide notarized consent. If a child traveling to Mexico has a different last name from the mother and/or father, the parents should be prepared to provide evidence to airlines and Mexican authorities, such as a birth certificate or adoption decree, that they are indeed the parents.

24.- Is there a US or Canadian Embassy in Cancun?
There is a US Consular Agency in Cancun and another one in Playa del Carmen, part of the US Embassy to Mexico. The US Department of State provides information online for travelers to Mexico. The same is true for Canadians.

25.- Do I need to speak Spanish?
No, our on-site staff speaks sufficient English.

26.- How secure is villa Sol y Luna and the surrounding areas ?  
Beaches are within Federal Zone in Mexico , which means we can not restrict people walking in front of the villa . As a safety guideline Remember to lock the front of the villa when you are at the pool and always lock the villa completely when you leave the house. This includes all the windows, front door, kitchen, and the sliding glass doors. Also, when you leave the beach at the end of the day, be sure to bring in beach towels, all snorkeling gear and beach toys. Our staff will help but we ask for your cooperation. To ensure maximum security of our guests at night , we have installed a lacer motion-activated alarm system on the ground floor terrace facing the pool. If the security system is triggered, a loud alarm (120 decibels) will go off. The control key for the alarm will be given to the guest in charge of the group upon check-in, and must be returned to any staff member of Villa Sol y Luna during check-out. There will be a $50 US charge if the control key is not returned. It is entirely the guests´responsibility to avoid triggering the alarm unintentionally, as our staff have no control over the alarm system while the villa is rented. We also encourage the use of the safe boxes inside the bedroom closets to keep your valuables. The owner and staff at Villa Sol y Luna are not responsible for loss of any valuables.